Shipping & Delivery

How long does delivery take?
Delivery takes around 2-4 days. During the holidays and campaign period, delivery may be delayed by an additional 1-3 days
Tue, 15 Feb, 2022 at 6:12 PM
How can I track my order?
We will send tracking information to the email address associated with your order once the item has been shipped.
Thu, 10 Feb, 2022 at 2:25 PM
Which shipping carriers do you use?
Ninja Van & DHL.
Thu, 10 Feb, 2022 at 2:34 PM
What are the shipping fees/rates?
We offer free shipping for orders above RM150 and charge a flat rate of RM8 for West Malaysia and RM12 for East Malaysia. If there are any delivery charges,...
Thu, 10 Feb, 2022 at 2:28 PM
My order has taken longer than 5 days to be delivered - Why is this?
Your order may have been delayed due to unforeseen delivery status. You can see the status of your order by tracking your parcel with the tracking informa...
Thu, 10 Feb, 2022 at 2:37 PM
Can I divert the delivery of my order to a different address?
If you would like to divert your delivery or order to a different address, please contact our customer service immediately. If your order has already been...
Thu, 10 Feb, 2022 at 2:38 PM
Will my parcel be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfor...
Thu, 10 Feb, 2022 at 2:31 PM