Credit card

For customers who used Credit card (Master card/Visa/Amex) as your form of payment method, 

The refunds will be credited back to your respective Credit card in 3-5 working days.

Grabpay

For customers who used Grabpay as your form of payment method,

The refunds will be credited back to your Grabpay wallet in 3-5 working days.

Billplz

For customers who used Billplz (online banking/Debit card) as your form of payment method, 

The refunds will be issued as store credit and credited in your Poney account in 3-5 working days.

*If you require a refund to your bank account, kindly contact customer service for assistance.

*Please allow our team to take 1-2 working days to review your Refund form before issuing the refunds.

*If you have not received the stipulated amount within 3-5 working days, do not hesitate to contact our customer service to check on the current status of your refund.