Refunds, Returns, Exchange

I received a defective item, what should I do?
A Defective Product is an imperfection in a product that has a manufacturing or design defect. Examples of what is not considered defective: - Damage tha...
Tue, 15 Feb, 2022 at 5:45 PM
I received a wrong item/size, can I exchange?
In order to change the wrong item received, kindly fill in the Refund form and contact Customer Service for further assistance.
Tue, 15 Feb, 2022 at 5:43 PM
I received less items from my order, what should I do?
Kindly provide: 1. Your order ID 2. A screenshot of the items you have ordered 3. The images of items you have received 4. The items you did not receive...
Fri, 18 Feb, 2022 at 2:06 PM
For which reasons I can return or exchange an item?
Different items received from my order:The items are not the items you ordered. The model or colours or sizes are different from what is indicated on the ...
Tue, 15 Feb, 2022 at 6:01 PM
How do I return an item?
To process your refund, you will need to fill up the “Refund Form” - Click here. 1. Make sure the return item is attached to Poney tag & plastic bag...
Tue, 15 Feb, 2022 at 5:56 PM
How will my refund be processed?
Credit card For customers who used Credit card (Master card/Visa/Amex) as your form of payment method,  The refunds will be credited back to your respecti...
Tue, 15 Feb, 2022 at 5:58 PM
Exchange/Return within 30 days after delivery
Items must be returned/exchanged within 30 days from the date the item is delivered/bought with the original receipt of your order. *with Return policy a...
Fri, 18 Feb, 2022 at 5:29 PM
How do I track my Return orders to Poney?
You may track your return orders from the tracking number found on the return label provided by Customer Service. You may also contact Customer Service to c...
Sun, 13 Feb, 2022 at 10:24 PM
Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.
Thu, 10 Feb, 2022 at 5:30 PM
How do I exchange an item?
Online purchase exchange:Kindly contact Customer Service for further assistance. In store exchange:You may do an in store exchange in any of the stores l...
Fri, 18 Feb, 2022 at 2:06 PM